Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tradetechnocrats.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tradetechnocrats.com and send your item to: 130 Dynamic Drive, Unit# 18 Scarborough Ontario CA M1V 5C9.
Shipping
To return your product, you should mail your product to: 130 Dynamic Drive, Unit# 18 Scarborough Ontario CA M1V 5C9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Chargebacks and Disputes
We are committed to resolving any issues directly and fairly. If you’re unsatisfied with your order or believe a mistake occurred, please contact us first at tradetechnocrats@gmail.com before initiating a chargeback or dispute with your payment provider.
By purchasing from Trade Technocrats Ltd you agree to:
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Attempt to resolve any issues through our support team before initiating a chargeback.
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Understand that we maintain proof of shipment, delivery, and customer communication to contest any chargeback claims that we believe are inaccurate or fraudulent.
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Allow us to respond to and resolve your issue through our standard return and refund process.
We reserve the right to dispute any chargebacks that violate these terms or appear to be made in bad faith.
Contact Us
If you have any questions about returns, refunds, or chargebacks, please don’t hesitate to contact us: