Shipping & Return Policy
Due to COVID-19, Customers Should Anticipate Parcel Delivery Delays By Shipping Carriers
We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the invoice date.
You have up to 30 days from the invoice date to return merchandise.
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. Please include a short explanation as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.
Returns may be shipped through Canada Post or UPS to the following address:
Trade Technocrats Ltd.
130 Dynamic Drive, Unit# 18,
Scarborough, Ontario M1V 5C9, Canada
If you have any additional questions or concerns please contact us at (416) 335 -3682 or you may e-mail us at firstname.lastname@example.org
All shipping charges become the sole responsibility of the customer, unless it is the error of Trade Technocrats Ltd. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
We are not able to honor requests for product exchanges and store credits.
Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
We do not accept returns on products that have been mixed or blended together with other ingredients. This contaminates the raw product(s) leaving us unable to assess them in the original condition in which they were received. If you are purchasing bulk ingredients in order to create formulations, please inspect raw materials carefully before combining. We do not accept returns of opened essential oils or any of our products. The tamper evident safety seal must remain unbroken in order to qualify for a return.
Discrepancies and Shortages
If your order is received with any notable shortcomings, please contact us at (416) 335-3682. All discrepancies, shortages or requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.
All rates are calculated on our site using Canada Post or UPS. If you have any questions about your order please contact us at (416)335-3682