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We are temporarily pausing our U.S. operations due to ongoing uncertainty around tariffs and recent shipment holds at the border. We apologize for any inconvenience and truly appreciate your understanding as we work through these challenges.

Shipping & Return Policy

Shipping

All rates are calculated on our site using Canada Post or UPS. If you have any questions about your order please contact us at (416)335-3682

Refund & Return Policy

At Trade Technocrats Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns & Eligibility

  • Our return policy lasts 15 days from the date of delivery.
  • To be eligible, your item must be unused, unopened, and in the same condition that you received it, including original packaging.
  • Returns must be accompanied by a receipt or proof of purchase.

Due to the nature of herbs and spices, we cannot accept returns on any opened or partially used products for health and safety reasons.

Refunds

  • Once your return is received and inspected, we will notify you by email whether your refund has been approved or denied.
  • If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same product, please contact us at tradetechnocrats@gmail.com.

Shipping Returns

Please send approved returns to:
Trade Technocrats Ltd
130 Dynamic Drive, Unit #18
Scarborough, Ontario, Canada M1V 5C9

  • Customers are responsible for return shipping costs.
  • Shipping fees are non-refundable.
  • For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Chargebacks & Disputes

We are committed to resolving issues directly and fairly. Before initiating a chargeback with your payment provider, please contact us at tradetechnocrats@gmail.com.

  • We maintain proof of shipment, delivery, and communication to contest any chargeback made in bad faith.
  • By purchasing from Trade Technocrats Ltd, you agree to first attempt resolution with our team before filing a dispute.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:
📧 tradetechnocrats@gmail.com